Shipping Policy

At Botanic Aura, we deliver Australia-wide using reliable courier and postal services. Below are the details of our shipping process, costs, and terms:

Processing Time

Orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email once your order has been dispatched.

Shipping Methods & Delivery Times

Standard Shipping: 3–7 business days (metro areas may receive orders faster).
Express Shipping: 1–3 business days depending on your location.
Please note: Delivery times are estimates only and may vary due to factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on order weight, size, and delivery location.
Free Standard Shipping is available for orders over $100.
Express shipping incurs an additional fee.

Order Tracking

Once dispatched, you will receive a tracking number via email or SMS.
You can track your order using the courier’s website or tracking link provided.

Authority to Leave

For faster delivery, some couriers may leave parcels at your premises if you’re not home. If you prefer signature on delivery, please specify during checkout.

Delivery Delays

While we do our best to ensure timely delivery, we are not liable for delays caused by:
- Courier service disruptions
- Natural disasters or extreme weather events
- Public holidays
If your order is significantly delayed, please contact us.

International Shipping

At present, we only ship within Australia. If you require international delivery, please contact us to discuss options.

Incorrect Addresses & Undeliverable Orders

Please double-check your shipping address before confirming your order.
Orders returned to us due to incorrect address or failure to collect will incur additional re-shipping costs.